Refund policy
At 315 Jewelry, we want you to be happy with your purchase. Please review our return and refund policy before placing an order.
All Sales Are Final
All sales at 315 Jewelry are final, except for issues involving damaged, defective, or incorrectly fulfilled orders, as described below.
We do not offer refunds for change of mind, personal preference, or dissatisfaction with an item’s style or appearance.
Size and Color Exchanges
If you selected the wrong size or would like to request a different color, you may contact us to request an exchange. All exchange requests are subject to review and approval by 315 Jewelry and are not guaranteed.
To request an exchange, please contact us within 14 days of delivery at [315.jewelrypr@gmail.com]. Include your order number and the item you wish to exchange.
Customers are responsible for all shipping costs associated with an approved exchange, including:
- Shipping the original item back to us.
- Shipping the replacement item to the customer.
The original item must be returned in its original condition, unworn, unused, and undamaged, with its original packaging when applicable.
Once we receive the item, we will inspect it to determine whether it qualifies for an exchange. If approved, the replacement will be shipped after any applicable shipping costs have been paid.
If the returned item does not meet our conditions, the exchange may be denied, and the item may be returned to the customer at the customer’s expense.
Exchanges are subject to replacement availability. If the requested size or color is unavailable, an exchange or refund may not be possible. Exchanges do not qualify for a refund simply because the requested replacement is unavailable.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at [315.jewelrypr@gmail.com].
Include your order number, a description of the issue, and clear photos of the item and packaging.
Once the issue has been reviewed and confirmed, we will determine an appropriate resolution, which may include:
- A replacement of the same item, subject to availability.
- A refund when a replacement is unavailable or a refund is otherwise appropriate.
For confirmed damaged, defective, or incorrectly fulfilled orders, 315 Jewelry will cover reasonable shipping costs associated with the approved resolution, including return shipping when necessary and shipping for a replacement.
Please do not return any item before receiving instructions from us.
Refunds
Refunds are not offered for change of mind, personal preferences, or standard size and color exchange requests.
Refunds may be considered for confirmed damaged, defective, or incorrectly fulfilled orders, subject to review.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Original shipping fees are non-refundable for standard exchange requests.
Order Cancellations
Cancellation requests must be submitted within 1 hour of placing an order. After the first hour, cancellations are not guaranteed because the order may already be processing or preparing for shipment.
If an order has already shipped, it cannot be canceled. Any applicable remedy will be handled according to this policy and applicable law.
To request a cancellation, contact us at [315.jewelrypr@gmail.com] with your order number as soon as possible.
Contact Us
For exchange requests or concerns regarding your order, please contact:
[315.jewelrypr@gmail.com]